Refund Policy

• Your payment was charged but credits were never added to your account due to a technical error
• You were charged twice for the same order
• A generation failed to complete (e.g., returned an error) and credits were deducted — we will restore the credits, not issue a cash refund
• You contact us within 7 days of purchase and have used zero credits from the pack purchased

• Credits that have been partially or fully used
• Dissatisfaction with the style or quality of generated images (we encourage you to try the free tier before purchasing)
• Accidental purchases where credits have already been used
• Account termination due to violation of our Terms of Service
• Requests made more than 7 days after purchase

If a generation fails mid-process and credits were deducted, we will restore those credits to your account. This is automatic in most cases. If credits were not restored automatically:

1. 1. Take a screenshot of the error message and your credit balance
2. 2. Contact us at support@kalagen.in with your account email and the approximate time of the failed generation
3. 3. We will investigate and restore credits within 24 hours

How to Request a Refund

Email us at support@kalagen.in with:

• • Your registered email address
• • Order ID or payment ID (found in your billing history)
• • Reason for refund request
• • Any relevant screenshots

We aim to respond to all refund requests within 2 business days. Approved refunds are processed within 5–7 business days depending on your payment method.

Dispute & Chargeback Resolution

If you believe a charge is incorrect, please contact us at support@kalagen.in before filing a chargeback with your bank or card provider. We will acknowledge your request within 2 business days and investigate it against our internal payment and usage records.

If a chargeback is filed directly with your payment provider, we will respond with the relevant transaction and usage evidence within the timeframe set by that provider. No dispute is ignored — we review every chargeback and refund request on its merits.